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If you are reporting a problem with use of a product, for fastest resolution, please provide as much of the following as possible

Version # of Product Used See Help->About on Applications

What other software is involved, such as HMI, SCADA systems, development environment if appropriate Other software being used with ours. InTouch, SQL DB, Ignition, OSI, RSLinx, Matrikon, etc.

Operating System Where Product used

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If having a problem, what was the EXPECTED result: If you are having a problem with the product, what are the results that you expect to see?

If having a problem, what was the ACTUAL result: If you are having a problem with the product, what are the observed results?