Software Toolbox Technical Blog

Kevin O'Connor


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5 min read

Tech Support Corner: Virtualization Best Practices for TOP Server for Wonderware

By Kevin O'Connor on Apr 18, 2019 2:00:00 PM


If you're familiar with the term high availability, then you're also more than likely at least aware of virtualization environments such as VMWare and Hyper-V.  As computer hardware specifications have grown exponentially over the years, virtualization is more and more becoming the norm for hosting of automation control systems.

A common question that our support engineers at Software Toolbox receive from new and veteran TOP Server for Wonderware users alike is whether TOP Server supports virtual environments, which ones and what are the best practices.

Continuing our Tech Support Corner blog series, this blog post covers best practices with respect to using TOP Server for Wonderware in virtualization environments such as VMWare and Hyper-V.

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5 min read

Tech Support Corner: Why You Need Your TOP Server Emergency ID

By Kevin O'Connor on Mar 14, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, when you ordered your license, you've always received a serial number, a Permanent Activation ID and an Emergency Activation ID.  But what is your Emergency Activation ID used for, exactly?

Continuing our “Tech Support Corner” blog post series, this blog post covers why your TOP Server Emergency Activation ID is important, how to use it and what to do when you need to then re-register your permanent activation.

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4 min read

Tech Support Corner: Using Wireshark as a Supplemental Troubleshooting Tool

By Kevin O'Connor on Feb 7, 2019 10:22:24 AM


You may or may not be aware that our technical support team at Software Toolbox maintains, updates and adds new content to an extensive knowledge base built from answers to all of your questions from over the years.  We like to frequently review which of our knowledge base articles have been used the most to see what users like you need help with and what is most relevant.

Continuing our Tech Support Corner blog series, this blog post covers the why's and how's of using the popular and powerful network analysis tool called Wireshark as an additional tool in your troubleshooting arsenal.

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5 min read

Tech Support Corner: Answers to Your Questions about TOP Server OS and Version Support

By Kevin O'Connor on Dec 20, 2018 2:00:00 PM


The technical support team here at Software Toolbox maintains an extensive knowledge base built from answers to all of your questions from over the years.  Each month, we like to review which of our knowledge base articles have been used the most to see what users like you need help with.

With our monthly series called “Tech Support Corner”, we will bring you those most popular answers with additional helpful details and tips.  This month’s blog post covers the ins and outs of TOP Server operating system support by version, including how to identify your support/maintenance expiration, the importance of applying support/maintenance renewals and more.

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Working in industrial automation since 1996, the Software Toolbox team has seen a lot. The level of automation system sophistication of our integrators and users has evolved, each driven by the demands of their market and clients.  Everyone's learning continues as technological change accelerates.

This blog is about sharing from these journeys.  From tips on implementing software, successes our clients have experienced, or new ideas and things to consider in your journey, we'll be sharing them here.

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