Tech Support Corner: DCOM Horror Story - Part 1 - When Cortana Loses Her Voice

Posted by Kevin Rutherford on May 16, 2019 2:00:00 PM

Any OPC Classic user in the industrial automation industry has almost certainly had their interactions with Windows DCOM security.  And most, if not all, are stories that we all shake our heads at and nod in understanding of the difficulties of traversing the pitfalls of DCOM security configuration.

In this first part of a "DCOM Horror Stories" sidebar to our continuing Tech Support Corner blog series, this blog post covers a DCOM user scenario involving the Microsoft Windows Cortana search capabilities being sidelined by DCOM security misconfiguration. Additionally, it covers what options are out there for avoiding DCOM entirely for situations like this.

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Topics: Wonderware, Device Integration, DCOM, Technical Support, TOP Server, DCOM Horror Stories

Tech Support Corner: Defining a TOP Server Administrator Password

Posted by Kevin Rutherford on Apr 25, 2019 2:00:00 PM

If you're a TOP Server for Wonderware user, you may or may not be aware of the built-in User Manager that allows you to define user roles and associated permissions when accessing your TOP Server configuration.  As security continues to be a key focus for many process industries, keeping your process communications secure is as important as ever.

Continuing our Tech Support Corner blog series, this blog post covers how TOP Server for Wonderware now prompts users to specify an Administrator password during the installation process to ensure your TOP Server is as secure as possible.

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Topics: Wonderware, Device Integration, Technical Support, TOP Server

Video Tutorial: Real-Time Collection for Omron FINS Ethernet

Posted by Kevin Rutherford on Mar 21, 2019 2:00:00 PM

If you're reading this, you likely have at least one Omron PLC being used in your industrial process and need to integrate data from that process.

In this video blog, I'll show you how to get started using our Omron FINS Ethernet driver to connect and gather real-time process data from Omron FINS Etheret PLCs for Wonderware applications.

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Topics: Wonderware, Device Integration, TOP Server, Video Tutorials, Omron

Tech Support Corner: Why You Need Your TOP Server Emergency ID

Posted by Kevin O'Connor on Mar 14, 2019 2:00:00 PM

If you're a TOP Server for Wonderware user, when you ordered your license, you've always received a serial number, a Permanent Activation ID and an Emergency Activation ID.  But what is your Emergency Activation ID used for, exactly?

Continuing our “Tech Support Corner” blog post series, this blog post covers why your TOP Server Emergency Activation ID is important, how to use it and what to do when you need to then re-register your permanent activation.

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Topics: Wonderware, Technical Support, TOP Server

Tech Support Corner: Using Wireshark as a Supplemental Troubleshooting Tool

Posted by Kevin O'Connor on Feb 7, 2019 10:22:24 AM

You may or may not be aware that our technical support team at Software Toolbox maintains, updates and adds new content to an extensive knowledge base built from answers to all of your questions from over the years.  We like to frequently review which of our knowledge base articles have been used the most to see what users like you need help with and what is most relevant.

Continuing our Tech Support Corner blog series, this blog post covers the why's and how's of using the popular and powerful network analysis tool called Wireshark as an additional tool in your troubleshooting arsenal.

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Topics: Wonderware, Technical Support, OPC UA, Troubleshooting, Automation 101, TOP Server

New 2019 Automation & Control Software Learning Resources

Posted by Kevin Rutherford on Jan 22, 2019 2:00:00 PM

The New Year is a time of renewal, new projects, new challenges, and for some of you, new roles, or new people on your teams.

In this blog post, we provide a quick reference to resources from the past year that should be helpful to you and your colleagues.  If you aren't already subscribed to our blog, we encourage you to subscribe. We publish new content about once a week, sometimes more often, and you can control when you are notified about new content.

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Topics: Wonderware, OPC, LGH, DataHub, OmniServer, OPC Data Client, TOP Server, Flow

Tech Support Corner: Answers to Your Questions about TOP Server OS and Version Support

Posted by Kevin O'Connor on Dec 20, 2018 2:00:00 PM

The technical support team here at Software Toolbox maintains an extensive knowledge base built from answers to all of your questions from over the years.  Each month, we like to review which of our knowledge base articles have been used the most to see what users like you need help with.

With our monthly series called “Tech Support Corner”, we will bring you those most popular answers with additional helpful details and tips.  This month’s blog post covers the ins and outs of TOP Server operating system support by version, including how to identify your support/maintenance expiration, the importance of applying support/maintenance renewals and more.

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Topics: Wonderware, Technical Support, TOP Server

Demystifying Modbus Function Codes

Posted by Kevin Rutherford on Dec 13, 2018 2:00:00 PM

With the wide range of devices that use Modbus for their communication protocol, you'll find many different interpretations, terminology and labels with respect to how to access different types of data in those devices.  Sometimes a device manual might only refer to the supported Modbus function codes and the range of offsets available for those function codes.

In this blog post, I will step through the specifics of Modbus function codes and how they pertain to addressing, and how they affect what addresses to use in TOP Server for Wonderware applications.

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Topics: Wonderware, Protocols, Automation 101, TOP Server, Modbus

Key TOP Server V6.6 Features to Be Excited About

Posted by Kevin Rutherford on Nov 15, 2018 2:00:00 PM

If you haven't received one of my emails or heard from a colleague about our latest TOP Server release, you may not have heard about the key new features in TOP Server V6.6.

In this post, I'm going to go through some of the key features released in V6.6 in more detail, including further security enhancements, a new EUROMAP 63 driver, enhanced CNC machine access, telemetry performance, and how they benefit you as a TOP Server user.

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Topics: Wonderware, Device Integration, TOP Server

Demystifying Modbus Register Addressing with TOP Server for Wonderware

Posted by Kevin Rutherford on Oct 11, 2018 2:00:00 PM

I'm sure you've all at least had some interaction with Modbus, working in the automation industry.  It's one of the most widely used protocols (if not the most widely used) in the world.  Which is both its blessing and its curse, to some extent.

Given how long Modbus has been around and in use as an "open" protocol (starting in 1979), there have been many different interpretations of Modbus throughout the years.  And with those different Modbus interpretations, much confusion about the different terminology for accessing data.

In this blog post, I will step through the basics of Modbus addressing including how offsets come into play, and how they affect what addresses to use in TOP Server for Wonderware applications.

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Topics: Wonderware, Protocols, Automation 101, TOP Server, Modbus

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Working in industrial automation since 1996, the Software Toolbox team has seen a lot. The level of automation system sophistication of our integrators and users has evolved, each driven by the demands of their market and clients.  Everyone's learning continues as technological change accelerates.

This blog is about sharing from these journeys.  From tips on implementing software, successes our clients have experienced, or new ideas and things to consider in your journey, we'll be sharing them here.

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