Software Toolbox Technical Blog

Need to Export LGH File Data from a Remote InTouch System?

5 min read

By Marc Holbach on Sep 10, 2020 2:00:00 PM


Many of the great questions in life begin with the word ‘where’. Where do we come from? Where are we going? Where should I install my LGH File Inspector?

While I cannot provide a whole lot of input on the first two questions, I do have some suggestions on where to install your LGH File Inspector.

In this Tech Support Corner blog post, we will explore some common factors that we have seen impact, or drive, the ideal placement of an LGH File Inspector installation – a question that we get quite commonly from users like you.

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Tech Support Corner: Protecting Your TOP Server OPC UA Process Data

6 min read

By Tyler Lindsey on May 14, 2020 2:00:00 PM


With the rising security demands of Industry 4.0, OPC UA provides us with the means to encrypt data as it is transferred between client and server. But what if encrypting data to prevent outside extraction is not enough? What if UA client applications become compromised? What tools do we have to protect against deliberate or even accidental manipulation or consumption of data?

Continuing our Tech Support Corner blog series, this post covers how to leverage the built-in TOP Server User Group Security settings, alongside OPC UA username and password authentication, for greater control over which users have read/write capabilities as well as what tags a user is permitted to access.

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Tech Support Corner: DCOM Resources for Easier Troubleshooting

5 min read

By Kevin Rutherford on Jan 9, 2020 2:00:00 PM

DCOM security and its headaches continue to be a popular support topic - our DCOM tutorial videos consistently receive the most visits each month.  Speak to any OPC Classic user in the industrial automation space and they always have their own horror stories about fighting the woes of DCOM.

In our continuing Tech Support Corner blog series, this blog post provides you with a high-level review of the troubleshooting resources we make available to our users including a DCOM companion checklist that can be used with our DCOM tutorials.

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Tech Support Corner: TOP Server Basics and Quick Start

1 min read

By Kevin Rutherford on Dec 12, 2019 2:00:00 PM


If you're a new TOP Server for Wonderware user, or just a user that's been away from TOP Server for awhile, perhaps you need a quick refresher on how to get around in TOP Server.

Continuing our Tech Support Corner blog series, this video blog post covers the basic components of TOP Server and how to familiarize yourself with using TOP Server via the simulation project that installs with TOP Server.

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Tech Support Corner: Adding Drivers to an Existing TOP Server Install

1 min read

By Kevin Rutherford on Oct 24, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, it's possible you've gone to configure a channel using a driver you've never used before but couldn't find it in the available driver list.  This can be confusing, especially if you weren't the user that installed TOP Server.  It is, however, an easy fix.

Continuing our Tech Support Corner blog series, this video blog post covers how to easily add additional drivers to an existing TOP Server install from the long list of available drivers.

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Tech Support Corner: How Application Reports Help Us Help You

5 min read

By Kevin Rutherford on Jul 25, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, I won't assume that you've ever had the need to contact Software Toolbox for a technical support issue.  I've spoken with users over the years who indicated that after they installed TOP Server for their particular device type, it just worked and had been running with no issues ever since.

However, it's always best to be prepared for the worst case scenario in most situations.  To that end, it's a good idea to know what tools are at your disposal should you ever have any issues with TOP Server for Wonderware requiring you to contact our knowledgeable technical support engineers.

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Tech Support Corner: To Format or Not to Format OmniServer Items

4 min read

By Kevin Rutherford on Jul 18, 2019 2:00:00 PM


In case you're not familiar with OmniServer, it is a user-configurable I/O server solution that you can configure through a user-friendly interface to communicate with various devices that do not already have off-the-shelf drivers written for them.

A question that our support engineers at Software Toolbox sometimes receive from both new and veteran OmniServer users alike is whether an item in the OmniServer sequence builder, which is used to build the send and/or receive message for a device protocol, requires a formatting code or not.

Continuing our Tech Support Corner blog series, this blog post covers under what situations a formatting code is required for an item defined in the OmniServer sequence builder of a protocol and when a code isn't required.

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Tech Support Corner: DCOM Horror Story - Part 2 - Locked Out With No Key

5 min read

By Kevin Rutherford on May 30, 2019 2:00:00 PM

DCOM Security and the headaches it tends to create are undoubtedly familiar to any OPC Classic user in the industrial automation industry. Stories about experienced DCOM woes are just part of the territory.

In this second part of a "DCOM Horror Stories" sidebar to our continuing Tech Support Corner blog series, this blog post covers a DCOM user scenario where the user was a little too thorough in locking down their DCOM configuration, resulting in a locked out system. And it includes a reminder of options that help you avoid DCOM configuration altogether.

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