It is well known and accepted that, to manage a process, we need to measure the results of that process. If we start measuring the production output of a machine, the people responsible for running and maintaining that machine are more likely to pay attention and take the necessary decisions to improve its performance.
Every business with any focus on continuous improvement has some system that works for them and has evolved as they have traveled their journey. Some use paper, some use paper and spreadsheets, others use custom solutions, and others use some form of off-the-shelf software.
For over 20 years we’ve helped users get the digital data they have into these various systems, but in the process of doing that, we’ve heard some things from them and seen some patterns we will share in this blog post.