Did You Know? How to Integrate Virtual COM Devices with OmniServer

Posted by Kevin Rutherford on Feb 14, 2019 2:00:00 PM

If you're familiar with OmniServer, you likely already know how OmniServer is commonly used to retrieve information from devices that use ‘non-standard’ protocols to communicate such as weight scales, barcode readers, and printers either over serial connections or Ethernet connections.

However, with the advent of USB connectivity, many such devices that would have traditionally been a serial/COM device now physically connect to a machine via USB, instead.

Continuing our "OmniServer Did You Know?" blog series, we will cover how OmniServer can easily connect to USB or serial-to-Ethernet devices that are mapped virtually as Serial/COM devices.

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Topics: Wonderware, Device Integration, Protocols, OmniServer, OmniServer Did You Know

Tech Support Corner: Using Wireshark as a Supplemental Troubleshooting Tool

Posted by Kevin O'Connor on Feb 7, 2019 10:22:24 AM

You may or may not be aware that our technical support team at Software Toolbox maintains, updates and adds new content to an extensive knowledge base built from answers to all of your questions from over the years.  We like to frequently review which of our knowledge base articles have been used the most to see what users like you need help with and what is most relevant.

Continuing our Tech Support Corner blog series, this blog post covers the why's and how's of using the popular and powerful network analysis tool called Wireshark as an additional tool in your troubleshooting arsenal.

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Topics: Wonderware, TOP Server, Technical Support, Troubleshooting, Automation 101, OPC UA

New 2019 Automation & Control Software Learning Resources

Posted by Kevin Rutherford on Jan 22, 2019 2:00:00 PM

The New Year is a time of renewal, new projects, new challenges, and for some of you, new roles, or new people on your teams.

In this blog post, we provide a quick reference to resources from the past year that should be helpful to you and your colleagues.  If you aren't already subscribed to our blog, we encourage you to subscribe. We publish new content about once a week, sometimes more often, and you can control when you are notified about new content.

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Topics: TOP Server, OmniServer, Wonderware, DataHub, LGH, OPC, Flow, OPC Data Client

Cogent DataHub V9 Provides Secure Remote Configuration Built In

Posted by Win Worrall on Jan 10, 2019 2:00:00 PM

While Cogent DataHub is, of course, primarily known for its extensive connectivity interfaces, just as important is how you, the user, are able to intuitively use and configure the functions in DataHub, both locally and remotely.

In this first blog post of a detailed series on specific DataHub Version 9 features, I'll provide insight into the new Remote Configuration capabilities and show you how Cogent DataHub V9 provides a secure, reliable and easy-to-use configuration experience locally and remotely.

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Topics: Wonderware, Device Integration, IT/OT, OPC UA, Security, DataHub, DataHub V9

Did You Know? How to Test OmniServer Protocols Prior to Building Your Client Application

Posted by Kevin Rutherford on Jan 3, 2019 2:00:00 PM

When working with non-standard protocols based on protocol documentation from a device vendor, there will always be some expected amount of testing, trial-and-error and troubleshooting in order to fine tune communications with a device.

Continuing our "OmniServer Did You Know?" blog series, this blog post focuses on how to use the built-in Item Values window in the OmniServer diagnostic tools and the included OPC Test Client to test communications using OmniServer.

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Topics: Wonderware, Device Integration, Protocols, OmniServer, OmniServer Did You Know

Tech Support Corner: Answers to Your Questions about TOP Server OS and Version Support

Posted by Kevin O'Connor on Dec 20, 2018 2:00:00 PM

The technical support team here at Software Toolbox maintains an extensive knowledge base built from answers to all of your questions from over the years.  Each month, we like to review which of our knowledge base articles have been used the most to see what users like you need help with.

With our monthly series called “Tech Support Corner”, we will bring you those most popular answers with additional helpful details and tips.  This month’s blog post covers the ins and outs of TOP Server operating system support by version, including how to identify your support/maintenance expiration, the importance of applying support/maintenance renewals and more.

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Topics: Wonderware, TOP Server, Technical Support

Demystifying Modbus Function Codes

Posted by Kevin Rutherford on Dec 13, 2018 2:00:00 PM

With the wide range of devices that use Modbus for their communication protocol, you'll find many different interpretations, terminology and labels with respect to how to access different types of data in those devices.  Sometimes a device manual might only refer to the supported Modbus function codes and the range of offsets available for those function codes.

In this blog post, I will step through the specifics of Modbus function codes and how they pertain to addressing, and how they affect what addresses to use in TOP Server for Wonderware applications.

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Topics: Wonderware, TOP Server, Modbus, Automation 101, Protocols

LGH File Inspector Enhances Global Log File and Time Support

Posted by Marc Holbach on Dec 6, 2018 2:00:00 PM

The LGH File Inspector is used for many different application types as a way for users to gain added value from Wonderware InTouch local history or LGH files.  With our global user base, it’s common to have different time zone and time format requirements.

In this blog post, we’ll discuss some key enhancements in the LGH File Inspector Version 1.4.2 release that increase flexibility for users with unique time zone and time format needs.

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Topics: Wonderware, LGH, CSV

Key TOP Server V6.6 Features to Be Excited About

Posted by Kevin Rutherford on Nov 15, 2018 2:00:00 PM

If you haven't received one of my emails or heard from a colleague about our latest TOP Server release, you may not have heard about the key new features in TOP Server V6.6.

In this post, I'm going to go through some of the key features released in V6.6 in more detail, including further security enhancements, a new EUROMAP 63 driver, enhanced CNC machine access, telemetry performance, and how they benefit you as a TOP Server user.

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Topics: Wonderware, Device Integration, TOP Server

Did You Know? How to Recover from Device Errors with OmniServer Error Messages

Posted by Kevin Rutherford on Nov 7, 2018 2:00:00 PM

With any communication server for collecting process data, there has to be a reliable mechanism built-in for dealing with error responses from the underlying devices.  This is true even for OmniServer as a user-configurable communication server.

Continuing our "OmniServer Did You Know?" blog series, this blog post focuses on how to use error messages and notification items in an OmniServer protocol to properly handle error responses or conditions received from your non-standard process devices.

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Topics: Wonderware, Device Integration, Protocols, OmniServer, OmniServer Did You Know, error handling

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Working in industrial automation since 1996, the Software Toolbox team has seen a lot. The level of automation system sophistication of our integrators and users has evolved, each driven by the demands of their market and clients.  Everyone's learning continues as technological change accelerates.

This blog is about sharing from these journeys.  From tips on implementing software, successes our clients have experienced, or new ideas and things to consider in your journey, we'll be sharing them here.

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