Software Toolbox Technical Blog

Top 3 Dream Report Features to Be Excited About in the V5.0 Release

3 min read

By Kevin Rutherford on May 23, 2019 2:00:00 PM


You may or may not be familiar with Dream Report - a real-time report generator that is quickly and easily configurable via a very easy-to-use interface with a ton of flexibility relating to not only collection and archiving of data and alarms but also for analysis and options for report generation.

In this post, I'll review three of the top features released in the recent V5.0 release of Dream Report and how they benefit you, either as an new or existing Dream Report user.

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Tech Support Corner: DCOM Horror Story - Part 1 - When Cortana Loses Her Voice

6 min read

By Kevin Rutherford on May 16, 2019 2:00:00 PM

Any OPC Classic user in the industrial automation industry has almost certainly had their interactions with Windows DCOM security.  And most, if not all, are stories that we all shake our heads at and nod in understanding of the difficulties of traversing the pitfalls of DCOM security configuration.

In this first part of a "DCOM Horror Stories" sidebar to our continuing Tech Support Corner blog series, this blog post covers a DCOM user scenario involving the Microsoft Windows Cortana search capabilities being sidelined by DCOM security misconfiguration. Additionally, it covers what options are out there for avoiding DCOM entirely for situations like this.

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Improving Productivity and Profitability with Faster, More Consistent Decisions

3 min read

By Kevin Rutherford on May 9, 2019 2:00:00 PM

To manage a process well, it's about more than just producing.  It's necessary to measure how efficiently that process is producing.  A process increases in profitability as it runs more efficiently (producing the same amount using the least amount of resources).

In this short blog post, we'll discuss some of the metrics or key performance indicators (KPIs) that should be available for a particular process and how measuring those KPIs can increase the profitability of your operations.  And we'll discuss how you probably already have the raw data sitting there and how you can turn that raw data into actionable information.

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Did You Know? OmniServer Supports CSV Import/Export

10 min read

By Kevin Rutherford on May 2, 2019 2:00:00 PM


OmniServer's main purpose is enabling connectivity without custom code for devices that use ‘non-standard’ protocols to communicate such as weight scales, barcode readers, and printers.  And OmniServer does that in a more efficient and cost-effective manner than writing custom code.

Furthering the goal of efficiency and cost-effectiveness, you may or may not be aware that OmniServer supports CSV import and export for speedy configuration of many things including topics, devices and, in the actual protocol itself, items, registers, topic variables and even messages.  On larger projects, this provides a substantial time savings.

In this post continuing our "OmniServer Did You Know?" blog series, we will cover how to use CSV import and export in OmniServer to facilitate faster configuration on larger protocol implementations.

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Tech Support Corner: Defining a TOP Server Administrator Password

3 min read

By Kevin Rutherford on Apr 25, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, you may or may not be aware of the built-in User Manager that allows you to define user roles and associated permissions when accessing your TOP Server configuration.  As security continues to be a key focus for many process industries, keeping your process communications secure is as important as ever.

Continuing our Tech Support Corner blog series, this blog post covers how TOP Server for Wonderware now prompts users to specify an Administrator password during the installation process to ensure your TOP Server is as secure as possible.

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Tech Support Corner: Virtualization Best Practices for TOP Server for Wonderware

4 min read

By Kevin O'Connor on Apr 18, 2019 2:00:00 PM


If you're familiar with the term high availability, then you're also more than likely at least aware of virtualization environments such as VMWare and Hyper-V.  As computer hardware specifications have grown exponentially over the years, virtualization is more and more becoming the norm for hosting of automation control systems.

A common question that our support engineers at Software Toolbox receive from new and veteran TOP Server for Wonderware users alike is whether TOP Server supports virtual environments, which ones and what are the best practices.

Continuing our Tech Support Corner blog series, this blog post covers best practices with respect to using TOP Server for Wonderware in virtualization environments such as VMWare and Hyper-V.

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Preview the Future of Non-Standard Protocol Creation

7 min read

By Kevin Rutherford on Apr 11, 2019 2:00:00 PM


If you're familiar with OmniServer, you know that OmniServer is frequently used for accessing information from devices that use ‘non-standard’ protocols to communicate such as weight scales, barcode readers, and printers either over serial connections or Ethernet connections.

With the advent of touchscreen technology and the increasing availability and familiarity with drag-and-drop functionality across computer systems and applications, we feel it is important to evolve the OmniServer user experience to be more inline with current technologies and user expectations regarding ease-of-use.

In this blog post, we will cover a visual protocol editor we've been working on for OmniServer, showing you the key enhancements to the user experience that will make integrating your non-standard devices easier than ever.  And you'll be given the chance to download the free trial.

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Tech Support Corner: It has to work, I can ping it, right?

8 min read

By John Weber on Apr 4, 2019 2:00:00 PM


As you are probably aware, the Ping command is one of the most widely used diagnostics tool when troubleshooting communication issues on Ethernet networks. I would accredit this popularity to the fact that everyone knows how to use the command, it's extremely simple to execute, and the results are not really open to interpretation (i.e. it either works or it doesn’t); or are they?

When troubleshooting communication issues, the most common line we hear when something isn’t working is “but I can ping it” as if this alone should serve as definitive proof that everything is working as expected and the communications server is choosing to not communicate.

Continuing our Tech Support Corner blog series, this blog post covers some common misconceptions about the Ping command, particularly how it can be used efficiently, and when it may not be the best tool for the task, as well as, better alternatives to Ping that actually provide actionable data.

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