Software Toolbox Technical Blog

Tech Support Corner: DCOM Resources for Easier Troubleshooting

5 min read

By Kevin Rutherford on Jan 9, 2020 2:00:00 PM

DCOM security and its headaches continue to be a popular support topic - our DCOM tutorial videos consistently receive the most visits each month.  Speak to any OPC Classic user in the industrial automation space and they always have their own horror stories about fighting the woes of DCOM.

In our continuing Tech Support Corner blog series, this blog post provides you with a high-level review of the troubleshooting resources we make available to our users including a DCOM companion checklist that can be used with our DCOM tutorials.

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Tech Support Corner: TOP Server Basics and Quick Start

1 min read

By Kevin Rutherford on Dec 12, 2019 2:00:00 PM


If you're a new TOP Server for Wonderware user, or just a user that's been away from TOP Server for awhile, perhaps you need a quick refresher on how to get around in TOP Server.

Continuing our Tech Support Corner blog series, this video blog post covers the basic components of TOP Server and how to familiarize yourself with using TOP Server via the simulation project that installs with TOP Server.

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Tech Support Corner: Adding Drivers to an Existing TOP Server Install

1 min read

By Kevin Rutherford on Oct 24, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, it's possible you've gone to configure a channel using a driver you've never used before but couldn't find it in the available driver list.  This can be confusing, especially if you weren't the user that installed TOP Server.  It is, however, an easy fix.

Continuing our Tech Support Corner blog series, this video blog post covers how to easily add additional drivers to an existing TOP Server install from the long list of available drivers.

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Tech Support Corner: How Application Reports Help Us Help You

5 min read

By Kevin Rutherford on Jul 25, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, I won't assume that you've ever had the need to contact Software Toolbox for a technical support issue.  I've spoken with users over the years who indicated that after they installed TOP Server for their particular device type, it just worked and had been running with no issues ever since.

However, it's always best to be prepared for the worst case scenario in most situations.  To that end, it's a good idea to know what tools are at your disposal should you ever have any issues with TOP Server for Wonderware requiring you to contact our knowledgeable technical support engineers.

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Tech Support Corner: To Format or Not to Format OmniServer Items

4 min read

By Kevin Rutherford on Jul 18, 2019 2:00:00 PM


In case you're not familiar with OmniServer, it is a user-configurable I/O server solution that you can configure through a user-friendly interface to communicate with various devices that do not already have off-the-shelf drivers written for them.

A question that our support engineers at Software Toolbox sometimes receive from both new and veteran OmniServer users alike is whether an item in the OmniServer sequence builder, which is used to build the send and/or receive message for a device protocol, requires a formatting code or not.

Continuing our Tech Support Corner blog series, this blog post covers under what situations a formatting code is required for an item defined in the OmniServer sequence builder of a protocol and when a code isn't required.

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Tech Support Corner: DCOM Horror Story - Part 2 - Locked Out With No Key

5 min read

By Kevin Rutherford on May 30, 2019 2:00:00 PM

DCOM Security and the headaches it tends to create are undoubtedly familiar to any OPC Classic user in the industrial automation industry. Stories about experienced DCOM woes are just part of the territory.

In this second part of a "DCOM Horror Stories" sidebar to our continuing Tech Support Corner blog series, this blog post covers a DCOM user scenario where the user was a little too thorough in locking down their DCOM configuration, resulting in a locked out system. And it includes a reminder of options that help you avoid DCOM configuration altogether.

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Tech Support Corner: DCOM Horror Story - Part 1 - When Cortana Loses Her Voice

6 min read

By Kevin Rutherford on May 16, 2019 2:00:00 PM

Any OPC Classic user in the industrial automation industry has almost certainly had their interactions with Windows DCOM security.  And most, if not all, are stories that we all shake our heads at and nod in understanding of the difficulties of traversing the pitfalls of DCOM security configuration.

In this first part of a "DCOM Horror Stories" sidebar to our continuing Tech Support Corner blog series, this blog post covers a DCOM user scenario involving the Microsoft Windows Cortana search capabilities being sidelined by DCOM security misconfiguration. Additionally, it covers what options are out there for avoiding DCOM entirely for situations like this.

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Tech Support Corner: Defining a TOP Server Administrator Password

3 min read

By Kevin Rutherford on Apr 25, 2019 2:00:00 PM


If you're a TOP Server for Wonderware user, you may or may not be aware of the built-in User Manager that allows you to define user roles and associated permissions when accessing your TOP Server configuration.  As security continues to be a key focus for many process industries, keeping your process communications secure is as important as ever.

Continuing our Tech Support Corner blog series, this blog post covers how TOP Server for Wonderware now prompts users to specify an Administrator password during the installation process to ensure your TOP Server is as secure as possible.

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