Software Toolbox Technical Blog

Though you may have never needed to contact Software Toolbox for support, it’s always smart to be ready for any challenges that might arise. That’s why it’s helpful to know the resources you have at your disposal, should you ever need to connect with our experienced support team to overcome any challenges when using our solutions.

At Software Toolbox, we are committed to providing our users with timely and high-quality responses to their support incidents. While your question or issue might not always be completely resolved after the first response, you can expect to receive our initial response within 2 regular business hours after submitting a question, although it often happens much sooner! We even have some tools that can help speed up this process.

As a part of our Tech Support Corner blog post series, this blog post covers how the OPC Router’s Application Report helps us help you by allowing you to provide much of the information that we need to troubleshoot issues when you initially contact us.

As we continue our Summer of IoT blog series, this week we'll turn our focus to the V11 release of Cogent DataHub, a powerful platform known for its ability to seamlessly connect to a wide range of data sources including OPC, databases, MQTT, and more. DataHub Version 11 builds upon this foundation, empowering users with enhanced security, improved usability, and expanded connectivity options. This blog post dives into the key new features that make V11 a significant upgrade over its predecessors.

In the ever-changing landscape of industrial control, the ability to establish connections and facilitate efficient data exchange between different technologies is crucial. With digital transformation, the industry requires robust integration solutions more than ever before. If you’ve been keeping up with our previously released OPC Router blogs, you're already aware that OPC Router is a flexible middleware solution that provides an array of functionalities for exchanging and integrating data across different technologies. It facilitates seamless interoperability by acting as a connection point between various data sources, protocols, and applications such as OPC DA/Classic, OPC UA, databases, REST, ERP, SAP, and more with a visual workflow editor, templates, and imports for scalable configuration.

If you are new to OPC Router and want to learn more, our OPC Router Learning Resources are a great place to get started.

Knowing when your systems are online and functional is key to the success of your business. In large operations, it could be someone's full-time responsibility to mitigate problems and fix them when they inevitably occur. This makes it critical for the right people to be alerted in a timely fashion so they can take corrective action. To facilitate this need, what if you could also have real-time updates from your process and other systems through email notifications? Rather than rely on human detection and reaction, what if your actual processes and business systems could message you via email when a connection goes down (possibly a critical system is down, or a tank is approaching a critical level)?

In this blog post, we'll cover the steps necessary to use OPC Router to integrate your variety of connections with email notifications, empowering you to stay informed about downtime occurrences and expedite critical decision-making processes for your business.

The TOP Server OPC server is known for its ability to collect real-time data from a wide range of devices, using off-the-shelf industry standard protocols. However, challenges arise when not all devices can consistently share data in real-time due to limitations in connectivity mediums or networks. This is particularly evident in critical SCADA-heavy industries like Power & Utilities, Renewable Energy, Oil & Gas and Water/Wastewater, where precise control of polling is crucial due to their limited bandwidth availability. With traditional cyclic polling, for example "once an hour", you can end up with high bandwidth utilization at the top of an hour and the communications link being idle the rest of the time. Rather than do that, it's better to spread that usage out over the full hour.

The TOP Server Scheduler Plug-In is used to accomplish this spreading out of polling. With it, users can create a customized polling schedule for these devices for any TOP Server driver, which in turn optimizes communications between your SCADA, HMI, MES, or Historian and devices in the field. This eliminates the need to rely on your client applications or direct device configurations to achieve reliable collection crucial operational data from field devices.

Sometimes we are approached by users and integrators with very specific business demands, and an off-the-shelf OPC client solution isn't always the answer to their problems. As they explore the fully customizable development toolkits on the market, they are often concerned that their OPC expertise is inadequate for writing their own OPC client application. How should states and client objects be handled? When would an OPC group need to be created and have items added? What about timeouts, keep-alive intervals and more? Isn't PubSub (as in OPC UA PubSub) a deli sandwich from a popular grocery store called Publix in the US region we live in? Look – we hear you – and its problems like this that Software Toolbox has been solving since 1996. Let's start by saying this up front – you do NOT need to be an OPC expert or understand the internal complexities of OPC connectivity. Our OPC client development toolkit handles all of that and so much more for you. Let's learn more. 

Cogent DataHub enables users to integrate diverse data sources quickly and efficiently within their industrial automation ecosystems. By providing multiple ways to consume, organize, and deliver data, handling multiple inputs is a strong suit of DataHub.

CSV import functionalities are available for a variety of plug-ins including OPC DA & UA Clients, MQTT Client, External & Local Historians, Bridging, and Modbus. In this blog, we'll delve into the format and import options of OPC UA items specifically tailored for DataHub's OPC UA Client configuration, but the concept is the same for all CSV imports in DataHub.

Those of you who are aware of OmniServer will already know that it is primarily used to retrieve information from devices that use 'non-standard' protocols to communicate, such as weigh scales, barcode readers, and printers. An HMI, SCADA, MES, Historian, database, and more, could then read that data from OmniServer, making it a powerful, universal, data acquisition tool.

Some of these 'non-standard' device protocols require what we call "special handling". For most protocols, if you've used OmniServer, data that is sent or received is "what you see is what you get" type data. An ASCII "A" is transmitted or received and interpreted as an ASCII "A". But what if your device is expecting something else as part of its special handling in its communication protocol? Or what if you wanted to interpret the data differently from the device to meet new business standards or existing requirements?

OmniServer is capable of handling advanced protocols where the devices send special characters/bytes that need to be handled in a specific way. In this blog, we will explain how to use a feature called "translations" in OmniServer with certain protocols that require special handling.

Have you ever been confused on the difference between Modbus offsets and addresses? I’m sure you may have configured different Modbus devices from different manufacturers who follow different documentation standards, especially for memory mapping. As we all know, that can certainly increase implementation time. In this blog post, we are going to dive into how offsets and addresses compare and differ to hopefully provide a better understanding, cutting down that configuration time when using TOP Server. Before we start comparing offsets and addressing, let’s first get an understanding of what both are.